Welcome to Merk Pros. These Terms and Conditions outline the rules and regulations for the use of Merk Pros’ Website, located at https://merkpros.com/, and the purchase of our services and products.
By accessing this website and/or purchasing our services, we assume you accept these terms and conditions. Do not continue to use Merk Pros if you do not agree to take all of the terms and conditions stated on this page.
1. Definitions
- “Client,” “You,” and “Your” refers to you, the person logging on to this website or signing a contract with us.
- “The Company,” “Ourselves,” “We,” “Our,” and “Us” refers to Merk Pros.
- “Services” refers to digital work including but not limited to Website Development, SEO, and Digital Marketing.
- “Products” refers to physical goods supplied by us, including Shop Furniture, Custom Packaging, and Custom Clothing.
2. Digital Services (Web, SEO, Marketing)
2.1. Scope of Work
The specific services to be provided will be outlined in your project proposal or invoice. Any work outside this scope (Scope Creep) will be charged at our standard hourly rate.
2.2. Revisions and Approvals
Unless otherwise agreed in the proposal, standard website and design packages include two (2) rounds of revisions. Additional revisions will incur extra costs. Once a design or milestone is approved by the Client, any subsequent changes to that specific milestone will be billed additionally.
2.3. Project Delays
Merk Pros is not responsible for project delays resulting from the Client’s failure to provide necessary content, credentials, or feedback in a timely manner.
3. Physical Products (Furniture, Packaging, Clothing)
3.1. Custom Orders
Most of our physical products (specifically Shop Furniture and Custom Packaging) are made-to-order. Once a production order is confirmed and the deposit is paid, cancellations are not accepted.
3.2. Shipping and Delivery
We utilize third-party logistics partners to deliver your goods. While we strive to meet estimated delivery dates, Merk Pros is not liable for delays caused by the carrier, customs clearance, or force majeure events.
3.3. Inspection and Damage
Upon delivery, it is the Client’s responsibility to inspect all goods immediately.
- Damaged Goods: If furniture or packaging arrives damaged, you must notify us within 48 hours of receipt with photographic evidence.
- Failure to Notify: If we are not notified within this window, the goods will be deemed accepted in good condition.
3.4. Returns and Refunds
- Custom/Bespoke Items: Shop furniture and branded packaging are non-refundable unless there is a manufacturing defect.
- Standard Items: Returns for non-custom items are subject to a restocking fee and must be returned at the Client’s expense.
4. Payment Terms
4.1. Payment Schedule
- Digital Projects: Typically require a 50% deposit to begin, with the remaining balance due upon project completion/launch.
- Physical Products: Require 100% payment upfront (or as agreed in specific invoices) before manufacturing or shipping begins.
4.2. Late Payments
Invoices not paid within the specified due date may incur a late fee of 5% per month. Merk Pros reserves the right to suspend services or withhold delivery of products until payment is made.
5. Intellectual Property
5.1. Client Ownership
Upon full payment, the Client owns the specific visual designs, graphics, and website content created for them.
5.2. Agency Rights
Merk Pros retains the right to display the work (digital screenshots or photos of physical fit-outs) in our portfolio, social media, and marketing materials unless a Non-Disclosure Agreement (NDA) is signed. We also retain ownership of any underlying code libraries or frameworks used to build your project.
6. Limitation of Liability
To the fullest extent permitted by law, Merk Pros shall not be liable for any indirect, consequential, or special damages arising out of or in connection with the use of our services or products. Our total liability shall not exceed the total amount paid by the Client for the specific service or product in dispute.
7. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the Netherlands. You irrevocably submit to the exclusive jurisdiction of the courts in that location.
8. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
- Email: info@merkpros.com
- Phone: +1 234 567 890
- Address: 3037 VM Rotterdam